Operations Analyst L2 Support (Finance Ops)

About the role

We are seeking a proactive and detail-oriented Operations Analyst L2 Support to join our team. This role is critical in ensuring seamless production support, job monitoring, and incident resolution within the finance operations environment. The ideal candidate will collaborate closely with technical squads, key end users, and SMEs, especially during month-end activities.

What you'll do

• Monitor scheduled jobs to ensure they run successfully and on time
• Manage production support channels and respond to ServiceNow tickets in a timely and efficient manner
• Investigate production issues, resolve them directly or route them to the appropriate squad
• Actively participate in month-end close activities , ensuring all operational tasks are completed without disruption
• Maintain strong communication with key end users and subject matter experts (SMEs) on month-end critical dates and activities

What you need

• 3–6 yrs of experience
• ServiceNow
• Month-end close
• Root cause analysis
• Any graduate

Good to have

• ITIL