Operations Analyst

About the role

Operations Analyst at Morningstar. Independently maintain a high sense of ownership of the issues in the product ticket queue to be responsive and provide timely updates, follow-up, expedition.

What you'll do

• Independently maintain a high sense of ownership of the issues in the product ticket queue to be responsive and provide timely updates, follow-up, expedition
• Independently prioritize issues and workload by severity and impact, while ensuring quality and meeting deadlines
• Independently analyse, recreate, document, communicate and monitor escalated issues using Salesforce, Jira, and other internal applications and reporting tools
• Develop and maintain expertise in Wealth Management operation products, supported platform, Standard Operating Procedures for workflows, and client related documentation
• Recognize patterns among repetitive problems and work to resolve the root causes by collaboration with other teams

What you need

• 3–6 yrs of experience
• Excel
• SOP writing
• Reporting
• Problem solving
• JIRA
• Wealth management
• Any graduate

Good to have

• Salesforce
• Reconciliation