Operations Coordinator

About the role

Reporting to the Regional Lead , the Associate - Driver Operations plays a critical role in maintaining operational excellence. You will ensure smooth driver onboarding via calls and video interactions, while simultaneously managing live logistics—monitoring driver activity, planning routes, and resolving real-time issues.

What you'll do

• Driver Onboarding & Recruitment
• Conduct outbound calls and video sessions with potential drivers to guide them through the onboarding and documentation process
• Assess driver readiness and ensure compliance with company policies and onboarding standards
• Coordinate background checks, training, and activation of driver accounts
• Provide timely updates to stakeholders on onboarding progress

What you need

• 2–5 yrs of experience
• Excel
• Documentation
• Voice process
• Chat support
• Reporting
• Any graduate

Good to have

• Last-mile delivery
• CRM