Operations Director

About the role

To do this, we provide enterprise risk management services and programs specifically designed for each client. Bonded together, we share a commitment to integrity, vigilance, and excellence. The Operations Director – Pinkerton India leads end-to-end service delivery across Pinkerton’s EPIC portfolio (Embed, Protect, Investigate, Consult) to ensure outstanding client outcomes, rigorous accountability, and optimal cost-to-value.

What you'll do

• Coordinate services and operational/administrative support needs; oversee dispatch, scheduling, and reporting across assignments and programs
• Answer and triage escalations from clients, Directors, and Operations Coordinators, ensure swift, transparent communication and resolution
• Communicate assignment/project expectations, timelines, risks, and success criteria to all parties; maintain impeccable documentation
• Design, standardize, and enforce SOPs, operational playbooks for consistent delivery across regions and service lines
• Manage workflows end-to-end; assign agents and specialist resources to specific assignments based on capability, compliance, and cost

What you need

• 12–15 yrs of experience
• Reporting
• SOP writing
• Coordination
• Excel
• Process improvement
• Incident response
• MBA

Good to have

• Six Sigma
• Customer service
• C++
• Performance management
• Root cause analysis
• CRM