Operations Engineer

About the role

Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. A Principal Engineer — Tools & Platforms provides expert technical leadership across the infrastructure tooling ecosystem — spanning observability, automation, infrastructure-as-code, ITSM platforms, internal developer portals, and AI-augmented operations.

What you'll do

• Design, build, and operate enterprise observability platforms — Splunk — providing unified metrics, logging
• Engineer and govern the IaC platform — Terraform or Pulumi — including module libraries, state management, policy-as-code (Sentinel/OPA), drift detection
• Build and maintain CI/CD and GitOps pipeline infrastructure — GitHub Actions
• Own ITSM platform engineering — ServiceNow workflow automation, CMDB reconciliation, PagerDuty/OpsGenie integrations
• Engineer LLM-powered runbook automation — integrating OpenAI, Anthropic Claude, or Google Gemini with infrastructure tooling to automate incident triage

What you need

• 12–15 yrs of experience
• Splunk
• Event management
• REST APIs
• Python
• Kubernetes
• ServiceNow
• Any graduate

Good to have

• SIEM
• AWS
• LLMs
• CI/CD
• Terraform
• GCP