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Operations Engineer

Accenture·Bengaluru

Pay not stated7.5–14 yrsFull-time
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About the role

Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. A Voice SRE (Site Reliability Engineer) ensures the reliability, availability, and performance of enterprise voice and contact center platforms through automation, proactive monitoring, incident management, and continuous service improvement.

What you'll do

  • Ensure reliability, availability, and performance of voice and contact center platforms
  • Develop automation to reduce manual operations and improve service stability
  • Monitor voice infrastructure proactively and prevent service disruptions
  • Lead incident response and root cause analysis for voice-related issues
  • Implement auto-remediation and operational improvements

What you need

  • 7.5–14 yrs of experience
  • GCP
  • Troubleshooting
  • Terraform
  • Routing and switching
  • Python
  • SOP writing
  • Any graduate

Good to have

  • Incident response
  • Root cause analysis
  • Cloud security

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