Operations Engineer

Accenture·Bengaluru

Pay not stated7.5–14 yrsFull-time

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About the role

Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. A Voice Scrum Master facilitates Agile delivery for Voice and Contact Center services (Genesys, Oracle SBC, Avaya, etc.), ensuring efficient sprint execution, stakeholder alignment, risk management, and continuous improvement while enabling teams to deliver reliable and high-quality voice services.

What you'll do

Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives
Drive delivery governance and execution for Voice and Contact Center initiatives
Coordinate with Voice Engineers, SREs, Principal Engineers, business stakeholders, and vendors
Identify, track, and remove project and operational impediments impacting delivery
Manage sprint backlogs, priorities, risks, dependencies, and action items

What you need

7.5–14 yrs of experience
Reporting
Process improvement
Coordination
Vendor management
ITIL
JIRA
Any graduate

Good to have

Power BI
Azure
Confluence
ServiceNow

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