Operations Executive

Alliance Recruitment Agency·Ahmedabad

Pay not statedJunior levelFull-time

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About the role

Responsibilities:Customer Interaction: Act as the primary point of contact for individual (FIT) travelers. Respond to inquiries, provide information about travel packages, and assist with booking arrangements, ensuring a personalized and high-quality customer experience.Booking Management: Handle all aspects of individual bookings, including reservations, confirmations, and modifications.

What you'll do

Respond to inquiries, provide information about travel packages, and assist with booking arrangements
Ensure that each booking meets customer preferences and is processed accurately and efficiently.Documentation and Record-Keeping: Maintain detailed and accurate records…
Ensure proper documentation is maintained for each booking.Coordination with Service Providers: Liaise with airlines, hotels
Ensure that all financial transactions are handled accurately and in a timely manner.Customer Service: Address and resolve any travel-related issues, complaints
Provide effective solutions for cancellations, refunds, and adjustments to maintain customer satisfaction.Operational Support: Assist with the management of travel…