Operations Executive

About the role

They will work closely with the CCE team to enhance customer satisfaction and ensure smooth operations. This position requires excellent organizational skills, attention to detail, and the ability to work collaboratively within a dynamic team environment. Manage and optimize back-office operations, including process improvement and workflow management.

What you'll do

• Manage and optimize back-office operations, including process improvement and workflow management
• Collaborate with the CCE team to ensure efficient handling of customer inquiries and issue resolution
• Implement and maintain effective record-keeping systems for accurate data management
• Monitor and analyze performance metrics to identify areas for improvement and enhance overall efficiency
• Develop and implement strategies to enhance customer satisfaction and maintain positive relationships

What you need

• 20–30 yrs of experience
• Process improvement
• MS Office
• Problem solving
• BBA