Operations Executive

About the role

As an Operations Executive, you will play a vital role in overseeing the day-to-day operations of our back-office team. Your primary focus will be on optimizing processes, managing resources, and ensuring efficient customer care. You will collaborate closely with the Customer Care Executives (CCEs) to enhance their performance and provide exceptional customer service.

What you'll do

• Play a vital role in overseeing the day-to-day operations of our back-office team
• Collaborate closely with the Customer Care Executives (CCEs) to enhance their performance and provide exceptional customer service
• Oversee and manage back-office operations, including resource allocation and process optimization
• Monitor and analyze customer care performance, identifying areas for improvement
• Implement strategies to enhance customer satisfaction and resolve customer inquiries effectively

What you need

• 20–30 yrs of experience
• Customer service
• Process improvement
• Team management
• MS Office
• Data privacy
• CRM
• BBA