Operations Executive

About the role

As an Operations Executive, you will play a vital role in our back-office operations, supporting the Customer Care Executive (CCE) team. Your primary focus will be on streamlining processes, managing resources, and ensuring a seamless customer experience. You will work closely with the CCE team to handle customer inquiries, resolve issues, and provide accurate information, contributing to the overall success of our customer care operations.

What you'll do

• Play a vital role in our back-office operations, supporting the Customer Care Executive (CCE) team
• Work closely with the CCE team to handle customer inquiries, resolve issues, and provide accurate information
• Manage and oversee back-office operations, ensuring efficient workflow and timely response to customer inquiries
• Collaborate with the CCE team to develop and implement strategies for improving customer satisfaction and retention
• Monitor and analyze customer feedback and trends to identify areas for process improvement and enhance the overall customer experience

What you need

• 2–5 yrs of experience
• Customer service
• Process improvement
• MS Office
• Documentation
• Problem solving
• BBA