Operations Executive

About the role

As an Operations Executive, you will play a vital role in overseeing and optimizing the back-office functions within our company. Your primary focus will be on enhancing operational efficiency and ensuring that our customer care team has the necessary support to deliver exceptional service. This role requires strong organizational skills, attention to detail, and the ability to work collaboratively with various teams.

What you'll do

• Play a vital role in overseeing and optimizing the back-office functions within our company
• Manage and oversee back-office operations, including data entry, record-keeping, and administrative tasks
• Ensure accurate and timely processing of customer inquiries and requests, working closely with the customer care team
• Implement and maintain efficient operational processes and workflows to improve overall productivity
• Monitor and analyze back-office performance metrics to identify areas for improvement and optimize resource allocation

What you need

• 3–6 yrs of experience
• Customer service
• Reporting
• Data entry
• Process improvement
• MS Office
• Problem solving
• BBA