Operations Executive

About the role

As an Operations Executive, you will play a vital role in overseeing and optimizing the back-office functions within our company. Your primary focus will be on enhancing operational efficiency and ensuring that our customer care team delivers exceptional service. This role requires strong organizational skills, attention to detail, and the ability to work collaboratively with various teams.

What you'll do

• Play a vital role in overseeing and optimizing the back-office functions within our company
• Manage and oversee back-office operations, including workflow management and process optimization
• Ensure efficient and timely resolution of customer inquiries and issues, maintaining high customer satisfaction
• Collaborate with the customer care team to provide support and guidance, ensuring a seamless customer experience
• Implement and maintain effective communication channels with customers, promoting a positive brand image

What you need

• 3–6 yrs of experience
• Customer service
• Process improvement
• MS Office
• Documentation
• Problem solving
• BBA

Good to have

• CRM