Operations Executive

About the role

As an Operations Executive, you will play a vital role in overseeing the day-to-day operations of our back-office team. Your primary focus will be to ensure efficient and effective customer care by managing and coordinating the activities of our Customer Care Executives (CCEs). You will act as a bridge between the front-line customer support and the back-office operations, ensuring a seamless flow of information and a positive customer experience.

What you'll do

• Play a vital role in overseeing the day-to-day operations of our back-office team
• Act as a bridge between the front-line customer support and the back-office operations, ensuring a seamless flow of information and a positive customer experience
• Manage and supervise a team of Customer Care Executives, providing guidance and support to ensure high-quality customer service
• Oversee the handling of customer inquiries, ensuring timely and accurate responses
• Monitor and analyze customer feedback to identify areas for improvement and implement strategies to enhance customer satisfaction

What you need

• 3–6 yrs of experience
• Customer service
• Process improvement
• Team management
• CRM
• Problem solving
• BBA