Operations - Executive

About the role

As an Operations Executive, you will be responsible for overseeing the daily operations of our back-office team, ensuring smooth and efficient processes. Your role will involve coordinating with various departments to streamline operations and enhance customer satisfaction. You will play a key role in maintaining a positive customer experience, acting as a liaison between the front-end and back-office teams.

What you'll do

• Be responsible for overseeing the daily operations of our back-office team, ensuring smooth and efficient processes
• Play a key role in maintaining a positive customer experience, acting as a liaison between the front-end and back-office teams
• Manage and oversee the daily operations of the back-office team, ensuring efficient workflow
• Coordinate with customer care executives to address customer inquiries and resolve issues promptly
• Implement and maintain effective operational procedures and policies

What you need

• 20–30 yrs of experience
• Customer service
• MS Office
• Documentation
• Problem solving
• BBA