Operations Executive

About the role

As an Operations Executive, you will play a vital role in our customer care team, ensuring a seamless and satisfying experience for our clients. Your primary focus will be to handle customer inquiries, provide timely and accurate information, and resolve any issues that arise. You will be the first point of contact for customers, building and maintaining positive relationships, and ensuring their satisfaction.

What you'll do

• Play a vital role in our customer care team, ensuring a seamless and satisfying experience for our clients
• Be the first point of contact for customers, building and maintaining positive relationships, and ensuring their satisfaction
• Handle customer inquiries and provide prompt and accurate responses
• Resolve customer issues and complaints, ensuring a positive outcome
• Collaborate with cross-functional teams to ensure a smooth customer journey

What you need

• 20–30 yrs of experience
• Customer service
• Process improvement
• CRM
• Problem solving
• Any graduate