Operations Executive

About the role

As an Operations Executive, you will play a crucial role in our back-office operations, supporting our Customer Care Executives (CCEs) and ensuring efficient and effective customer service. Your responsibilities will include overseeing daily operations, managing a team of CCEs, and implementing strategies to enhance customer satisfaction and retention.

What you'll do

• Play a crucial role in our back-office operations, supporting our Customer Care Executives (CCEs) and ensuring efficient and effective customer service
• Oversee daily back-office operations and ensure smooth workflow
• Manage and mentor a team of Customer Care Executives (CCEs)
• Implement and monitor customer service strategies and policies
• Handle complex customer inquiries and provide timely resolutions

What you need

• 20–30 yrs of experience
• Customer service
• Team management
• CRM
• Problem solving
• BBA