Operations Executive

About the role

As an Operations Executive, you will play a vital role in overseeing the day-to-day operations of our back-office team. Your primary focus will be to ensure efficient and effective customer care by managing and supporting our Customer Care Executives (CCEs). You will be responsible for implementing strategies to enhance customer satisfaction and maintain positive relationships.

What you'll do

• Play a vital role in overseeing the day-to-day operations of our back-office team
• Be responsible for implementing strategies to enhance customer satisfaction and maintain positive relationships
• Manage and oversee the performance of the back-office team, including CCEs
• Develop and implement processes to streamline customer care operations
• Monitor and analyze customer inquiries and feedback to identify areas of improvement

What you need

• 3–6 yrs of experience
• Customer service
• Team management
• Documentation
• CRM
• Problem solving
• BBA