Operations Executive

About the role

As an Operations Executive, you will play a vital role in our company's back-office operations, specifically in the CLM Domestic BFSI department. Your primary focus will be on supporting the Customer Care Executives (CCEs) and ensuring efficient and effective customer interactions. You will be the backbone of our customer support system, providing the necessary tools and resources to deliver exceptional service.

What you'll do

• Play a vital role in our company's back-office operations, specifically in the CLM Domestic BFSI department
• Be the backbone of our customer support system, providing the necessary tools and resources to deliver exceptional service
• Manage and oversee back-office operations, including data entry, record keeping, and report generation
• Support CCEs by providing accurate and timely information, ensuring they have the necessary tools to resolve customer inquiries
• Handle complex customer inquiries and escalate issues to the appropriate teams when necessary

What you need

• 20–30 yrs of experience
• Customer service
• Data entry
• Data privacy
• CRM
• Problem solving
• BBA