Operations Executive

About the role

As an Operations Executive, you will play a crucial role in ensuring the smooth functioning of our customer care operations. You will be responsible for providing administrative support, managing data, and assisting the Customer Care Executives (CCEs) in delivering an exceptional customer experience.

What you'll do

• Play a crucial role in ensuring the smooth functioning of our customer care operations
• Be responsible for providing administrative support, managing data, and assisting the Customer Care Executives (CCEs) in delivering an exceptional customer experience
• Provide administrative support to the CCE team, including data entry, record keeping, and report generation
• Manage and update customer records and information in our database systems
• Assist in handling customer inquiries and complaints, ensuring timely and accurate responses

What you need

• 20–30 yrs of experience
• Customer service
• Data entry
• MS Office
• Problem solving
• Diploma

Good to have

• Data analysis