Operations Executive

About the role

As an Operations Executive, you will play a crucial role in ensuring the smooth operation of our customer care processes. You will be the primary point of contact for customers, handling their inquiries, concerns, and providing timely and accurate information. Your expertise will contribute to maintaining high customer satisfaction and loyalty.

What you'll do

• Play a crucial role in ensuring the smooth operation of our customer care processes
• Be the primary point of contact for customers, handling their inquiries, concerns, and providing timely and accurate information
• Act as the primary point of contact for customers, ensuring a positive and professional experience
• Handle customer inquiries and complaints via phone, email, and chat, providing prompt and accurate responses
• Collaborate with cross-functional teams to resolve complex customer issues and escalate when necessary

What you need

• 20–30 yrs of experience
• Customer service
• Process improvement
• Data privacy
• CRM
• Problem solving
• Diploma