Operations Executive

About the role

As an Operations Executive, you will play a vital role in ensuring the smooth operation of our customer care processes. Your primary focus will be to oversee and support the Customer Care Executives (CCEs) in delivering an exceptional customer experience. You will be responsible for guiding and mentoring the CCE team, ensuring they have the necessary tools and resources to excel in their roles.

What you'll do

• Play a vital role in ensuring the smooth operation of our customer care processes
• Be responsible for guiding and mentoring the CCE team, ensuring they have the necessary tools and resources to excel in their roles
• Oversee and manage a team of Customer Care Executives, providing guidance and support
• Ensure high-quality customer service by setting and maintaining performance standards
• Monitor and analyze customer interactions to identify areas for improvement

What you need

• 3–6 yrs of experience
• Customer service
• CRM
• Problem solving
• Any graduate