Operations Executive

About the role

As an Operations Executive, you will play a vital role in ensuring the smooth operation of our customer care processes. You will be the primary point of contact for customers, providing high-quality service and satisfaction. Your responsibilities will include handling customer inquiries, resolving complaints, and offering information via various channels, such as phone, email, and chat.

What you'll do

• Play a vital role in ensuring the smooth operation of our customer care processes
• Be the primary point of contact for customers, providing high-quality service and satisfaction
• Act as the primary point of contact for customers, ensuring a positive and professional experience
• Handle customer inquiries and provide accurate, timely responses
• Resolve customer complaints and issues, offering effective solutions

What you need

• 20–30 yrs of experience
• Customer service
• Process improvement
• CRM
• Problem solving
• Diploma