Operations Executive

About the role

As an Operations Executive, you will play a vital role in ensuring the smooth operation of our customer care processes. You will be the primary point of contact for customers, handling their inquiries, concerns, and providing timely and accurate information. Your expertise will contribute to maintaining high customer satisfaction and loyalty.

What you'll do

• Play a vital role in ensuring the smooth operation of our customer care processes
• Be the primary point of contact for customers, handling their inquiries, concerns, and providing timely and accurate information
• Act as the first point of contact for customers, handling inquiries and providing solutions via phone, email, and chat
• Resolve customer complaints and ensure a positive resolution, maintaining a calm and professional demeanor
• Provide accurate and up-to-date information to customers, ensuring they are well-informed about our products and services

What you need

• 2–5 yrs of experience
• Customer service
• Process improvement
• CRM
• Problem solving
• Any graduate