Operations Executive

About the role

As an Operations Executive, you will play a vital role in our customer care team, ensuring a seamless and positive experience for our clients. Your primary focus will be to handle customer inquiries, provide timely and accurate information, and resolve any issues that arise. You will be the first point of contact for customers, so a friendly and professional demeanor is essential.

What you'll do

• Play a vital role in our customer care team, ensuring a seamless and positive experience for our clients
• Be the first point of contact for customers, so a friendly and professional demeanor is essential
• Handle customer inquiries and provide prompt, accurate responses
• Resolve customer issues and complaints in a friendly and efficient manner
• Maintain a high level of customer satisfaction and build positive relationships

What you need

• 20–30 yrs of experience
• Excel
• Customer service
• MS Office
• CRM
• Problem solving
• Diploma