Operations Executive

About the role

As an Operations Executive, you will be responsible for overseeing the daily operations of our back-office team, ensuring smooth and efficient processes. Your role is vital in maintaining high standards of customer service and support. You will collaborate closely with the Customer Care Executive (CCE) team, providing them with the necessary tools and resources to excel in their roles.

What you'll do

• Be responsible for overseeing the daily operations of our back-office team, ensuring smooth and efficient processes
• Collaborate closely with the Customer Care Executive (CCE) team, providing them with the necessary tools and resources to excel in their roles
• Manage and oversee the daily operations of the back-office team, ensuring optimal performance and efficiency
• Develop and implement strategies to enhance operational processes, focusing on continuous improvement
• Collaborate with the CCE team to understand their needs and provide support, ensuring a harmonious work environment

What you need

• 20–30 yrs of experience
• Customer service
• Process improvement
• MS Office
• Documentation
• BBA