Operations Executive

About the role

Digitide Solutions Limited is seeking an Operations Executive for its CLM Domestic BFSI – Manpower Back Office division. The role will coordinate back‑office activities, ensure seamless customer interactions, and drive operational excellence in a fast‑paced financial services environment. You will act as a bridge between customers, internal teams, and compliance requirements, fostering high service standards and continuous improvement.

What you'll do

• Coordinate back‑office activities, ensure seamless customer interactions, and drive operational excellence in a fast‑paced financial services environment
• Act as a bridge between customers, internal teams, and compliance requirements, fostering high service standards and continuous improvement
• Serve as the first point of contact for customer inquiries and resolve issues promptly
• Monitor and manage daily back‑office workflows to meet service level agreements
• Coordinate with Customer Care Executives to ensure consistent communication and service quality

What you need

• 2–5 yrs of experience
• ERP
• Process improvement
• Customer service
• Data entry
• MS Office
• Documentation
• BBA or B.Com

Good to have

• CRM