Operations Executive

About the role

The Operations Executive / Senior Operations Executive – eCommerce Operations is responsible for managing the day-today operational execution of the eCommerce product within the assigned Surface Hub, ensuring seamless movement of shipments across the surface network. The role oversees inbound, outbound and transit operations for the eCommerce product, ensuring shipment visibility, network connectivity, service quality and adherence to committed timelines.

What you'll do

• Timely processing and dispatch of eCommerce shipments; Network cut-off adherence
• Scan compliance; Shipment processing accuracy; Reduction in misroutes, misconnections and operational errors
• SLAH reduction; Shipment ageing; Hub productivity; Turnaround time (TAT) adherence
• Linehaul schedule adherence; Vehicle dispatch readiness; Timely communication of operational exceptions
• Timely closure of product exceptions; Service recovery within TAT; Product SLA adherence

What you need

• 3–5 yrs of experience
• Reporting
• Coordination
• MIS reporting
• Process improvement
• MS Office
• SOP writing
• Diploma

Good to have

• Performance management
• Last-mile delivery
• Internal audit