Operations Executive - Guwahati

About the role

The Operations Executive / Sr. Operations Executive will be responsible for ensuring service quality, technician capability, material readiness, and compliance through hands-on supervision, audits, and performance monitoring across assigned service areas. The incumbent will report to the AOM/OM/ABM/BM.

What you'll do

• Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines
• Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area
• Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs
• Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales…
• Ensure SCP devices are effectively used by technicians, troubleshoot of SCP issues and provide refresher training to technicians on the updates as & when required

What you need

• 0–3 yrs of experience
• SOP writing
• Coordination
• Excel
• Chemistry
• Documentation
• Learning and development
• B.Sc

Good to have

• PowerPoint