Operations Executive - Thane East

About the role

OE / Sr. OE shall be owner of his / her assigned service areas within the Branch in terms of operations related actions as given in job responsibilities, and shall be responsible for providing qualified Technicians for execution of services. Responsible for Resi, SA, SMEs.

What you'll do

• Ensure availability of qualified (trained & certified) Technicians at all time as per Technical Training Guidelines
• Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area
• Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs
• Conduct daily 10 min stand up meeting, and explain safety and special instruction to assigned technicians to execute the job as per instructions received from Sales…
• Ensure SCP devices are effectively used by technicians, troubleshooting of SCP issues and providing refresher training to technicians on the updates as & when required

What you need

• SOP writing
• Coordination
• Excel
• Documentation
• PowerPoint
• Problem solving
• B.Sc

Good to have

• Chemistry