Operations Lead Analyst - Cigna Healthcare

About the role

Capacity Planner / Workforce Operations Lead Analyst (BAND 3)

What you'll do

• As a Lead Analyst you will be responsible for developing and managing short, medium
• This role translates operational strategy into capacity plans for both inshore and offshore operations, manages headcount and productivity
• Create long, medium, and short-term forecast volumes for all functions based on historical data and financial projections on membership
• Translate operational strategy into capacity plans for inshore and offshore teams
• Measure and plan for attrition rates, leaves of absence, and headcount control within each capacity plan

What you need

• 8–14 yrs of experience
• Process improvement
• Problem solving
• Any graduate

Good to have

• Excel
• Data analysis
• Qlik