Operations Manager at ibis Navi Mumbai

About the role

Oversee day-to-day hotel operations, ensuring smooth functioning of all departments in line with brand standards and operational procedures. Ensure high levels of guest satisfaction by addressing guest feedback, resolving escalated complaints, and implementing effective service recovery measures. Monitor operational performance, revenue, expenses, and departmental budgets to achieve business objectives and maintain cost efficiency.

What you'll do

• Oversee day-to-day hotel operations, ensuring smooth functioning of all departments in line with brand standards and operational procedures
• Ensure high levels of guest satisfaction by addressing guest feedback, resolving escalated complaints, and implementing effective service recovery measures
• Monitor operational performance, revenue, expenses, and departmental budgets to achieve business objectives and maintain cost efficiency
• Coordinate with all operational departments to ensure seamless communication, efficient workflows, and consistent service delivery
• Lead, guide, and motivate operational teams to achieve performance targets, maintain discipline, and enhance productivity

What you need

• 10–18 yrs of experience
• Reporting
• Employee engagement
• Team management
• MS Office
• Problem solving
• Process improvement
• BBA