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Operations Manager

Concentrix Daksh Services·Mumbai

Pay not stated5–9 yrsFull-time
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About the role

The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

What you'll do

  • Operations & Floor Management
  • Monitor real-time queue metrics, call flows, and conversion dashboards to meet daily, weekly, and monthly sales quotas
  • Manage dialer infrastructure, CRM routing, and lead-allocation rules in partnership with the IT and tech support teams
  • Conduct regular call listening, pitch evaluations, and 1-on-1 coaching sessions to improve objection handling and product pitching
  • Compliance & Quality Assurance

What you need

  • 5–9 years in operations
  • Reporting
  • SQL
  • Excel
  • CRM
  • Data analysis
  • Salesforce
  • MBA or BBA

Good to have

  • Data privacy

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