Operations Manager I

About the role

The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. The OM is responsible Analyze and maintain all client SLAs, implement improvement plans ,day on day operations.

What you'll do

• Analyze and maintain all client SLAs, implement improvement plans, and drive performance
• Manage and review operational reports, including attendance adherence, client scorecards, and metrics management reports
• Provide leadership and guidance to direct reports, ensuring consistent administration of company policies and standards
• Conduct regular one-on-ones with direct reports to review individual performance and offer developmental coaching improved performance
• Create a positive work environment, resolve employee relation issues, and drive employee engagement

What you need

• Team management
• Employee engagement
• Customer service
• Any graduate

Good to have

• AML