Operations Manager - II, Easyship

About the role

We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India Operations team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams?

What you'll do

• Be responsible for analyzing petabytes of data to identify business trends and points of seller friction, and developing scalable solutions to enhance customer experience
• Work closely with internal stakeholders to define key performance indicators (KPIs), implement them into dashboards and reports
• Continually raise the bar on both quality and performance
• Work closely with BIEs, Data Engineers, and Scientists in the team to collaborate effectively with product managers and create scalable solutions for business problems
• Create program goals and related metrics, track progress, and manage through obstacles to help the team achieve objectives

What you need

• 2–5 yrs of experience
• Performance management
• Lean
• Process improvement
• Reporting
• SQL
• Excel
• Any graduate

Good to have

• LLMs
• Data modelling