Operations Manager in US Life & Annuities

About the role

Lead and manage a diverse team comprising Subject Matter Experts. Build a culture that values ownership, accountability, and continuous learning Identify skill gaps, support individual development plans, and encourage cross-functional collaboration Drive team engagement through regular coaching, constructive feedback, and timely recognition

What you'll do

• Communicate process updates, changes, and performance outcomes with transparency
• Ensure consistent and timely communication to build trust and maintain service quality
• 12–15 years (with a minimum of 5–7 years in a leadership role) of experience
• Into US Insurance operations
• Internal teams and external stakeholders

What you need

• 12–15 yrs of experience
• Reporting
• Excel
• Team management
• MS Office
• Power BI
• PowerPoint
• Any graduate

Good to have

• Six Sigma
• Lean
• Performance management