Operations Manager - Intercontinental Hotels (Relocate to East Africa)

About the role

This role requires a dynamic professional who can drive operational efficiency, maintain high guest satisfaction, and ensure the seamless delivery of services in line with the hotels brand standards. The ideal candidate will have prior experience in hotel management and a proven track record of managing teams within a luxury or international hotel environment.

What you'll do

• Oversee daily hotel operations, ensuring smooth coordination between departments (front office, housekeeping, F&B, etc.)
• Monitor performance standards across all departments and ensure the highest level of guest satisfaction
• Manage the recruitment, training, and performance of staff to meet the hotel's service standards
• Collaborate with department heads to optimize processes, improve service delivery, and ensure adherence to budgets
• Develop and implement operational strategies to drive financial performance, guest engagement, and team productivity

What you need

• 5–8 yrs of experience
• Coordination
• Front office
• Problem solving
• Team management
• BHM or BBA