Operations Manager, Last Mile, IN QC

About the role

You will be joining IN QC and SSD Last mile (LM) Operations team — the engine behind Amazon's fast delivery network in India. This is not a team that manages steady-state — we are actively designing, launching, and scaling one of the most complex ultra-fast delivery networks in the world.

What you'll do

• Be responsible for driving Last mile capacity, optimizing cost-to-serve, and delivering a superior customer experience across both established and emerging business lines
• Lead a high-performing team of operations leaders, setting direction, building capability, and fostering a culture of operational excellence
• Collaborate closely with internal stakeholders and external partners to ensure seamless operations, scalability, and continuous improvement
• Own and drive operational performance across a cluster of sites, with accountability for last mile capacity, cost efficiency, and customer experience metrics
• Lead, coach, and develop a team of operations leaders, building organizational depth and succession pipelines

What you need

• 3–6 yrs of experience
• Last-mile delivery
• Performance management
• Root cause analysis
• Any graduate

Good to have

• Lean