Operations - Manager - Merchant Ops

About the role

The Payment Acquiring & Cross-Border (PACB) team is responsible for building and scaling merchant payment solutions across domestic acquiring and international payment corridors. The team works closely with merchants, banking partners, regulators, and internal stakeholders to deliver seamless, compliant, and scalable payment experiences.

What you'll do

• Own the complete merchant lifecycle, including onboarding, due diligence, KYC/KYB verification, activation, account configuration, and ongoing operational support
• Ensure merchant onboarding processes are accurate, compliant, and delivered within defined turnaround times
• Design and optimize onboarding workflows across merchant segments, risk categories, and payment corridors
• Act as the escalation point for complex onboarding cases, operational issues, and merchant disputes
• Ensure adherence to KYC/KYB guidelines, RBI regulations, FEMA requirements, and cross-border compliance frameworks

What you need

• 6–10 yrs of experience
• KYC
• SOP writing
• Process improvement
• Reconciliation
• FEMA
• Root cause analysis
• MBA or BBA or B.Com

Good to have

• Excel
• SQL
• Six Sigma
• Lean
• Power BI
• Tableau