Operations Manager, MM Pickup

About the role

We are seeking an experienced Operations Manager to lead strategic initiatives across Middle Mile pickup operations, network optimization, and partner management. This role will drive operational excellence, cost efficiency, and scalability across India's fulfillment network while managing critical programs that impact customer experience and business profitability.

What you'll do

• Drive operational excellence, cost efficiency, and scalability across India's fulfillment network while managing critical programs that impact customer experience and…
• Create and collaborate with partner teams create network optimization strategies and partner with operations team to establish and drive seamless operations. Create…
• Lead partner engagement initiatives and conduct detailed cost calculations by launching Partner scorecard system to track performance metrics
• Establish Partner escalation management mechanism for issue resolution
• Conduct monthly Partner MBR (Monthly Business Reviews)

What you need

• 3–6 yrs of experience
• Performance management
• Any graduate

Good to have

• Lean
• Process improvement