Operations Manager - Pune

About the role

Do you enjoy delivering exceptional service, staying organized, and contributing to a collaborative team environment? As Operations Manager, you will play a key leadership role in supporting and optimizing our PolyWorks India operations. Acting as a trusted partner to the local General Manager, you will oversee the day-to-day operational, administrative, and facility-related activities that contribute to the success of our growing organization.

What you'll do

• Monitor operational performance, identify improvement opportunities, and implement solutions that enhance efficiency and service quality
• Define, implement, and maintain operational procedures and best practices to ensure efficient and compliant business operations
• Lead, coach and develop the Operations team by setting priorities, monitoring workload and fostering a culture of service excellence
• Support employee development and performance through regular feedback, performance follow-up and opportunities for growth
• Support sales operations by coordinating administrative processes, maintaining documentation and ensuring timely operational follow-ups

What you need

• 8–10 yrs of experience
• Facility management
• Coordination
• Vendor management
• Customer service
• Salesforce
• Documentation
• BBA