Operations Manager, Sort Center

About the role

Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity. She/he should be able to come up with process improvements drive them through completion. Responsibilities include, but are not limited to

What you'll do

• Responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/…
• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management
• Developing and/or referring to performance metrics to drive team performance and business results
• Identifying the business impact of trends and making data backed decisions
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)

What you need

• 2–5 yrs of experience
• Performance management
• Any graduate

Good to have

• Lean
• Process improvement
• SQL
• Excel
• Reporting