Operations Manager

About the role

We are looking for an Operation Manager who would be responsible to run the cloud infrastructure support function for one of our esteemed clients. This role may include execution of small projects to run within the operation. Please read the job criteria below and drop us an email at joinus@tudip.com OR create an account at our Recruitment Portal to get started.

What you'll do

• As a part of an agile team environment, you are expected to independently work on end-to-end target delivery which includes –
• Analyze projected work volume and allocate resources to team leads based on capacity availability and SLA targets
• Ensure staffing and performance levels are correct to handle appropriate amounts of work volume
• Work closely with leads to decide the team rostering, shifts and team allocation
• Coordinates with Team Leads and resources as needed to ensure on-time delivery

What you need

• 5–9 years in operations
• Reporting
• Performance management
• Learning and development
• Any graduate

Good to have

• Looker
• Zendesk