Sr. Support Operations Manager

About the role

The Senior Support Operations Manager is responsible for guiding the planning, development, standardization, and continuous improvement of the tools, systems, and operational processes used by QAD Support to deliver high-quality service to customers and internal stakeholders. This role ensures that Support Operations platforms, workflows, and governance models are scalable, efficient, and aligned with QAD’s business objectives and service delivery strategy.

What you'll do

• Be expected to participate during core business hours in the AMS region with some overlap with A/P and EMEA
• Be asked to adjust hours given our 24/7 nature of the business

What you need

• 8–12 years in operations
• Reporting
• Process improvement
• Coordination
• CRM
• Team management
• Documentation
• B.Tech or B.E. or B.Sc or BCA