Operations Service Lead

About the role

The Operations Service Lead is responsible for leading the day-to-day delivery, performance, and continuous improvement of Telstra Broadcast Services' media and broadcast operations across India, while supporting global service delivery across multiple regions and time zones.

What you'll do

• Lead and coordinate daily operational activities across global service delivery teams
• Monitor operational performance, service reliability, and customer experience against agreed KPIs and SLAs
• Ensure operational issues are identified, escalated, and resolved in a timely manner
• Oversee operational readiness for new services, products, and customer deliveries
• Drive service excellence through proactive monitoring and continuous service improvement initiatives

What you need

• Operational risk
• Process improvement
• Telecom
• Performance management
• B.Tech or B.E. or BBA or MBA

Good to have

• ITIL