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Operations specialist, CSBA

Amazon·Bengaluru

Pay not stated1–4 yrsFull-time
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About the role

We are looking for an Operations Specialist who shares Amazon's passion for the customer, someone who understands that a dependable delivery and fulfillment experience is central to how both sellers and buyers experience the Amazon platform.

What you'll do

  • Work closely with sellers, seller support, customer service, sales, and third-party carriers to identify delivery and fulfillment issues that sellers face
  • Also partner with product management teams to translate recurring seller pain points into longer-term features and programs that improve the seller and customer…
  • Monitor operational performance and partner with other teams (third-party carriers, customer service, seller support, product
  • Monitor and drive seller-impacting operational tickets and escalations to resolution within defined service levels
  • Review and investigate incoming seller issues and feedback from multiple sources, and route each finding to the right team with a clear owner and next step

What you need

  • 1–4 years in operations
  • Excel
  • MS Office
  • Customer service
  • Any graduate

What you get

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