Operations Team Leader - Customer Support

About the role

We are hiring an Operations Team Leader to manage and guide the operations team, ensure smooth execution of bookings, handle escalations, onboard partners, launch new services, and improve overall service quality.

What you'll do

• Lead and manage the operations team; Coordinate between teams, customers, and vendors; Handle queries, complaints, and escalations; Onboard new partners and vendors

What you need

• 2–5 yrs of experience
• Customer service
• Escalation handling
• Any graduate