Operations Team Member - IC & Process SUPPORT SERVICES 0227 1288 1071139

About the role

Operations Team Member - IC & Process_SUPPORT SERVICES_0227_1288_1071139 at Kotak Mahindra Bank. Perform quality checks and sample-based reviews of operational transactions across various banking operations processes.

What you'll do

• Perform quality checks and sample-based reviews of operational transactions across various banking operations processes
• Monitor adherence to internal SOPs, regulatory guidelines, and risk & compliance frameworks
• Identify process deviations, control gaps, and operational risks and recommend corrective actions
• Conduct root cause analysis (RCA) for recurring errors and quality defects
• Track quality metrics, defect trends, error rates, and prepare periodic MIS reports

What you need

• 4–7 yrs of experience
• MIS reporting
• Excel
• Root cause analysis
• PowerPoint
• SOP writing
• Process improvement
• Any graduate

Good to have

• Internal audit