Operations Team Member SUPPORT SERVICES 0227 1288 1058592

About the role

The Senior Team Member will be responsible for overseeing Credit Bureau reporting processes with a focus on data accuracy, process efficiency, and regulatory compliance. The role involves managing reporting operations, driving improvements through automation, and ensuring high-quality data submissions.

What you'll do

• Drive automation strategy by identifying and prioritizing opportunities to eliminate manual processes
• Collaborate with technology teams to develop and deploy automated scripts, tools, and validation mechanisms
• Institutionalize automated quality checks aligned with Bureau and regulatory standards
• Handle escalated consumer disputes or internal portals, ensuring complex cases are resolved within internal defined timelines as per current standards
• Reporting & Dashboards: Design and update performance dashboards for the Team Leader to track submission quality and team productivity

What you need

• 5–8 yrs of experience
• Reporting
• SQL
• Excel
• Process improvement
• Reconciliation
• B.Com