OPM Specialist

About the role

Through effective order management, stakeholder collaboration, and operational excellence, you will help ensure that customers receive the products and support they need while contributing to better health for more people. Based in Bangalore, you will support end-to-end order processing activities, customer service operations, regulatory compliance, and continuous improvement initiatives.

What you'll do

• Validate customer orders, contract terms, pricing, and supporting documentation to ensure accuracy and compliance
• Manage end-to-end order processing activities from order receipt through successful delivery fulfillment
• Oversee bonded warehouse operations while ensuring compliance with customs regulations and effective inventory management
• Partner with customers and cross-functional stakeholders to support the smooth execution of customer orders
• Monitor delivery performance against established SLAs and KPIs to maintain high service reliability

What you need

• 6–11 yrs of experience
• Reporting
• MIS reporting
• Coordination
• Excel
• Customer service
• Process improvement
• BBA

Good to have

• ERP
• Salesforce
• SAP
• CRM
• Import/export
• Warehouse operations